Module 1:  Person-Centered Care

This module provides an overview of the principles of person-centered care to provide a foundation for abuse prevention and quality care for clients.

Presentation and Handouts (zip, 1.1 Mb)

Facilitator Guide

Module 7:  Stress Trigger Signals

This module identifies the physical, mental, and social stress trigger signals that occur when a person is nearing a trigger point:  the point at which abuse and neglect may occur.  Participants learn their individual trigger signals as well as healthy means to reduce the impact of these stressors.

Presentation and Handouts (zip, 911k)

Facilitator Guide

Module 2:  Identifying Potential Signs of Abuse & Neglect

This module focuses on the identification of abuse and neglect by exploring the physical signs, emotional responses, and verbal comments an abused person might display. 

Presentation and Handouts (zip, 3.6 Mb)

Facilitator Guide

Module 8:  Active Listening

This module teaches the skill of active listening as a means of promoting person-centered care, creating an abuse-free environment, and developing quality care and relationships for the clients and DAS.  During this interactive session, participants learn basic listening skills that benefit both home and work environments.

Presentation and Handouts (zip, 458k)

Facilitator Guide

Module 3:  Abuse and Neglect – Defining & Reporting

This module discusses the importance of reporting suspected abuse, neglect, or misappropriation, and the appropriate steps for filing a report.  Participants develop a working definition of abuse and neglect beyond the legal definition with the goal of early detection of abusive situations.

Presentation and Handouts (zip, 891k)

Facilitator Guide

Module 9:  De-escalation – Conflict Resolution

This module empowers DAS with practical means of identifying the factors often contributing to conflict as well as four simple steps to effectively resolve conflicts with co-workers or competent clients.

Presentation and Handouts (zip, 885k)

Facilitator Guide

Module 4:  Stress Triggers and Trigger Busters – Life Influences

This module assists in identifying the everyday stressors of life that, if not managed appropriately, can lead a caregiver to abuse or neglect.  Participants learn healthy, simple ways for self care, which ultimately improve the quality of care for the adult clients.

Presentation and Handouts (zip, 610k)

Facilitator Guide

Module 10:  De-escalation – Client Behaviors

This module provides the DAS with an understanding of how clients with cognitive loss communicate. The module also includes effective communication strategies and practical steps to de-escalate a client with cognitive loss during a time of distress or agitation.

Presentation and Handouts (zip, 465k)

Facilitator Guide

Module 5:  Stress Triggers and Trigger Busters – Job Challenges

This module provides a forum for identifying work-related stressors that can lead a caregiver to abuse or neglect.  Participants brainstorm productive means for individuals to counteract these stressors in healthy ways and create a better work environment.

Presentation and Handouts (zip, 433k)

Facilitator Guide

Module 11:  When Abuse Happens

This module addresses the responsibilities of direct access staff when abuse does occur.  By incorporating information provided in previous modules such as identifying and reporting abuse, person-centered care, and active listening, participants walk through the step-by-step process of identifying an abusive situation, responding to the client, and reporting the incident.

Presentation and Handouts (zip, 1.6Mb)

Facilitator Guide

Module 6:  Stress Triggers and Trigger Busters – Client Behaviors

This module explores challenging client behaviors and the impact these behaviors have on caregiver stress.  A key component of this module is the identification of potential reasons for client behaviors and the role of caregivers in creating a person-centered environment.

Presentation and Handouts (zip, 601k)

Facilitator Guide

Module 12:  Active Communication – Learning Circle

This module identifies the benefits of incorporating learning circles (a practical group communication method) into the fabric of any organization as a means of promoting healthy relationships and problem solving.

Presentation and Handouts (zip, 586k)

Facilitator Guide

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